Return & Warranty Policy

At Pretty Apsara, we take extreme care in packaging your delicate vanity mirrors, ring lights, and beauty gadgets using multi-layered, shock-absorbent materials. However, because our products contain glass and high-grade LED components, we provide a transparent, customer-friendly policy to give you complete peace of mind when shopping with us online.

1. Transit Damage Guarantee (Open-Box Inspection)

We understand the concern of receiving broken glass or damaged lighting. To protect your purchase:

  • In-Person Inspection: Upon delivery, you are encouraged to inspect the outer packaging in front of the courier agent before signing or paying via Cash on Delivery (COD).

  • Report Within 24 Hours: If your item arrives shattered, cracked, or defective due to transit, you must notify our team within 24 hours of delivery.

  • Required Proof: Please take a clear photo/video showing the damaged item along with the original shipping shipping label and package box. Send this to us via WhatsApp (+977 9801111304) or Instagram (@prettyapsara).

  • Instant Replacement: Once verified, we will arrange a replacement dispatched from our Kathmandu hub at zero additional cost to you.

2. 7-Day Easy Return & Exchange Policy

If you receive your product intact but change your mind, or if the item does not fit your space:

  • Eligibility Window: You may request a return or exchange within 7 days of delivery.

  • Condition of Item: The product must be unused, unmounted, and returned in its original packaging with all included power adapters, accessories, user manuals, and protective bubble wrap.

  • Non-Eligible Items: Products with signs of physical abuse, water damage, broken seals, missing original boxes, or custom-ordered mirrors are not eligible for standard return.

  • Return Shipping: For non-defective returns or mind-change exchanges, the customer is responsible for standard return shipping fees to our Kathmandu studio.

3. Product Warranty Details

To ensure long-term satisfaction with your electrical vanity gadgets, all LED Hollywood Mirrors and Studio Ring Lights sold by Pretty Apsara are backed by our warranty program.

What is Covered:

  • Manufacturing defects present upon delivery.

  • Sudden failure of touch switches, dimming knobs, or power adapters under normal usage.

  • Defective internal LED strips (e.g., lights failing to turn on despite power input).

What is NOT Covered:

  • Accidental physical damage (e.g., dropping the mirror, cracked glass after delivery, broken tripod legs).

  • Water damage, liquid spills, or exposure to excessive moisture.

  • Damage caused by electrical surges, ungrounded outlets, or unauthorized power adapters.

  • Normal wear and tear, cosmetic scratches, or light fading over prolonged use.

4. How to Claim Warranty or Return

  1. Contact Support: Reach out to us on WhatsApp (+977 9801111304) or email support@prettyapsara.com with your Order Number and a short video demonstrating the issue.

  2. Assessment: Our technical team will review your claim within 1 business day.

  3. Repair/Replacement:

    • Inside Kathmandu Valley: We will arrange a pickup or you may bring the item to our Kathmandu studio for immediate inspection and repair/replacement.

    • Outside Kathmandu Valley: You can ship the product safely back to our Kathmandu address via courier. Once repaired or replaced, we will dispatch it back to your location.

5. Refunds

  • If a replacement for a damaged or defective item is out of stock, a 100% full refund will be issued via digital wallet (eSewa, Khalti, IME Pay) or Bank Transfer within 3-5 business days of receiving the item back at our warehouse.